Shipping
Last updated September 2026
⚠Not ready to publish — 3 mandatory disclosures outstanding
- RCS registry city and number (Kbis extract)
- Share capital
- Consumer mediator (Code de la consommation art. L612-1)
Complete these in src/config/company.js before accepting live payments. This banner disappears automatically once they are set.
Who ships your work
Every piece is unique and packed to order. Works are dispatched directly from the artist’s studio, not from a central warehouse — our artists work in Belgium, Ghana and elsewhere. Artgence arranges and pays the carrier on the artist’s behalf and remains your point of contact throughout.
Where we ship
We ship to the European Union, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, the United States, Canada, Australia, New Zealand, Japan, Singapore and the United Arab Emirates. The available destinations are shown at checkout.
What shipping costs
Shipping is charged at checkout as a flat rate by destination zone, and is shown to you before you pay. It covers insured, tracked carriage with a signature required on delivery. Nothing further is payable to Artgence after checkout.
Timeframes
Because works are packed to order, allow 7 to 14 working days for delivery within the European Union and up to 28 working days for the most distant destinations. The estimate for your destination is shown at checkout. You will receive tracking details when the work is dispatched.
Larger and fragile works
Some pieces — large canvases, sculpture, furniture — need a custom crate, which adds to preparation time. If your work requires specialist handling we will tell you before dispatch. If crating pushes the real carriage cost materially above the rate you were charged, we will contact you before shipping and you may cancel for a full refund rather than pay more.
Customs and import charges
For destinations outside the European Union, import duty, taxes and customs clearance fees may be payable on arrival and are your responsibility as importer. These are set by the destination country and are not included in the price shown. Original works of art frequently attract preferential treatment; your local customs authority can confirm what applies.
If something goes wrong
Contact fineart@artgence.fr. Works are dispatched insured; damage in transit is covered where you notify us within 48 hours of delivery, send photographs of the packaging and the work, and retain the packaging until the claim is settled.
This page is also published in French. In the event of any discrepancy, the French version prevails for consumers resident in France.